Best Western Santee Lodge

I needed to fax some paperwork to the Insurance Company. The gentleman took time out to come around the counter and show me how to email it to the company. Instead took his time and walked me through my new phone I didn't understand it, excellent staff, excellent people.. Not to mention the night I tried to get a room and the girl checked all over town for me to see if there was any.. The next night, they were able to accommodate me for a week... Smiles on that 1.

We like the breakfast and that the rooms are clean and that its fairly quiet for a small hotel. We like the location too. We like that the managers know us now as we are frequent guests and we like we can use our reward points.

the location is great the only complaint I have is that I didn't see anywhere when I was reserving the room that I could request a handicap room or to be put on the bottom floor.

Location was good and easy to walk places. Breakfast was decent and the evening staff were friendly.

The staff was super friendly at check in. The man at the front desk explained due to covid since my husband and I were only staying two nights that there would be no cleaning service to our room and if we needed extra towels or anything else all we had to do was ask. I thought that was very reasonable and did not mind at all. We stayed in a king suite and the room was much bigger than I was expecting. The room was very clean and seemed very modern. The outside of the building is also very cute and seems like it has been recently renovated.